Terms and Conditions
Having selected the goods you wish to purchase, proceed to the checkout where you be re-directed to our Third Party payment processor SagePay www.sagepay.com where you will be asked to enter your credit/debit card details.
The World of Groggs accepts MasterCard, Visa & Switch.
Your credit/debit card information is encrypted to ensure your transactions with The World of Groggs are private and protected. The transaction is processed in a secure environment using 128-bit Secure Socket Layer (SSL) encryption. This is the recognised standard and it is endorsed by all the major banks and financial institutions worldwide.
UK ORDERS - £6.00 Next Day
Providing the figure you have ordered is in stock, orders placed before 2pm will be sent out on Next Day delivery using Interlink Express www.interlinkexpress.com . There are no weekend deliveries with this service but we can offer a Saturday before 12 service for £18 enquire where needed. When placing your order you have to provide us with a delivery address where there will be someone available to sign for your parcel between 8am-6pm i.e. Work or family member's address. If you are providing us with a business address, please give us the exact business name as seen on the exterior of the building. Interlink offer a hourly slot service, by selecting either notification by email or SMS when ordering, Interlink will provide you with a one hour time slot on the day of delivery, saving you lots of time waiting around all day. Please be aware this is not something we have control of, it is selected on the day by Interlink once the drivers route has been scheduled. After three failed deliveries the parcel will be returned to us and there would be a extra charge to be dispatched again. Please also note, our parcels do have Grogg Fragile tape on them - if you need us to 'De-Grogg' the parcel please email us straight after ordering.
If you have a requested an Inscription please allow an extra 1-2 days for delivery.
New Products or out of stock items will have a delay stated in the Product Title ie. *3 week delay*, please be patient while we deal with outstanding pre-orders and gather stock.
Please be aware also when we have bad weather ie. SNOW. It will affect deliveries.
By agreeing to these Terms & Conditions means that you are fully aware and happy with the product description.
INTERNATIONAL ORDERS - From £15.00
Worldwide shipping is different for different size figures ie. Mini's and Sheep are £15 and 9" Range are £40. Each product page will inform you of the price.
Providing the figure you have ordered is in stock, we will send it with via Interlink Express (or DPD) which usually takes 3-4 working days for delivery, but this is depending on customs etc, so it could take longer.
Please be aware that on ordering you are agreeing on the responsibility of any custom charges on your end of the delivery, that will need to be paid for before release of the parcel.
Cancelations & Returns Policy
You may cancel your order with us before the order is completed and dispatched, if it has already dispatched then we would be unable to refund your £6 postage charge and you would need to return it safely to us once received at your own cost. To arrange this please email us on email@example.com, please allow 5-7 working days for your refund to be processed.
If you are unsatisfied with your order once it is received, we are more than happy to exchange it or replace it, to arrange a return please ring us on 01443 405001 or email in on firstname.lastname@example.org and we will arrange it from there.