SECURE PAYMENT

Having selected the goods you wish to purchase, proceed to the checkout where you be re-directed to our Third Party payment processor SagePay www.sagepay.com where you will be asked to enter your credit/debit card details.

The World of Groggs accepts AMEX, MasterCard, Visa & Switch.

Your credit/debit card information is encrypted to ensure your transactions with The World of Groggs are private and protected. The transaction is processed in a secure environment using 128-bit Secure Socket Layer (SSL) encryption. This is the recognised standard and it is endorsed by all the major banks and financial institutions worldwide.

UK ORDERS - £6 NEXT DAY BETWEEN MONDAY & FRIDAY

Providing the figure you have ordered is in stock, orders placed before 2pm will be sent out on Next Day delivery using DPD Local. When placing your order you have to provide us with a delivery address where there will be someone available to sign* for your parcel between 8am-6pm i.e. Work or family member's address. If you are providing us with a business address, please give us the exact business name as seen on the exterior of the building. DPD offer a hourly slot service, by selecting either notification by email or SMS when ordering, DPD will provide you with a one hour time slot on the day of delivery, saves waiting in all day! Please be aware this is not something we have control of, it is selected on the day by DPD once the drivers route has been scheduled. 

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*NEW Covid-19 delivery process update from DPD*
1. Our driver will maintain a 2-metre distance and place the parcel at your doorway.
2. As proof of delivery, they willl take a photo of the parcel, with the door open (you do not need to be in the photo).
3. Or if you are self isolating you simply need to put a signed note on the door to tell our driver where to leave your parcel.
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    - Surprise parcel? - our parcels do have Grogg Fragile tape on them - so if you need us to 'De-Grogg' the parcel please email us straight after ordering.

    - Inscriptions - If you have a requested a personalised inscription please allow an extra 1-2 days for delivery.

    - New Products or Out of Stock - items will have a delay stated in the Product Title ie. *3 week delay*, please be patient while we deal with outstanding pre-orders and or gather stock.

    - If you have ordered an in stock item and an item on delay - be aware we will send these both together, so the whole order will be according to the delay.

    - *Not Available 4 Xmas* - Unfortunately before Christmas we are not able to produce certain pieces, if an order is placed with this warning it will be dealt with as a priority by our production team in the New Year. 

CLICK & COLLECT

If you are local and would prefer to collect your order from us in store you can select this option in the checkout process. You may collect your order once you receive confirmation that your order is ready and also ensuring that our COVID-19 safety guidelines are followed.

• Wear a mask if you're able to.
• Keep a safe 2 metre distance with staff.
• Use the hand sanitiser provided when using the card machine with your PIN. Contactless payments only if under £45.
• If you are sending someone else to collect your order, please ensure they are aware of these guidelines, our opening hours and what they are collecting.
 

WORLDWIDE POSTAGE - FROM £20

Please Note - Our Worldwide Shipping is being significantly disturbed due to the global pandemic - we are still sending but cannot guarantee delivery times or dates. Please allow extra time for your parcel to arrive.

Worldwide shipping is different for different size figures ie. Mini's and Sheep are £25 and 9" Range are £50. Each product page will inform you of the price, shipping costs are based per order, not per Grogg. 

Providing the figure you have ordered is in stock, we will send it with via DPD/Parcelforce which usually arrives within 7 working days for delivery, but this is depending on customs etc, so it could take longer.

Please be aware that on ordering you are agreeing on the responsibility of any custom charges on your end of the delivery, that will need to be paid for before release of the parcel.

From 1st July 2021 orders into the EU from the UK may be subject to import charges depending on your countries customs policies and value of parcel at the point of entry - this is unfortunately out of our control. We may require more personal details (Personal Identification Number) from you to ensure quick and accurate delivery, in which we will be in touch. 

INSCRIPTIONS

Our inscriptions are hand painted here at the shop and take 1-2 working days if the item chosen is in stock (no delay quoted). We may contact you if the inscription you select is too long or we feel would work better worded differently for the particular Grogg. We reserve the right to refuse wording that may be offensive or inappropriate. We rely on you to enter the correct spelling/grammar and although we do amend any mistakes it still does remain your responsibility. 

CANCELLATIONS & RETURNS

You may cancel your order with us before the order is completed and dispatched, if it has already dispatched then we would be unable to refund your £6 postage charge and you would need to return it safely to us once received at your own cost. To arrange this please email us on info@groggs.co.uk, please allow 5-7 working days for your refund to be processed.

If you are unsatisfied with your order once it is received, we are more than happy to exchange it or replace it within 2 weeks of purchase (unless arranged otherwise beforehand ie. Birthday Date), to arrange a return please ring us on 01443 405001 or email in on info@groggs.co.uk and we will arrange from there.

By agreeing to these Terms & Conditions means that you are fully aware and happy with the product description.